Artificial intelligence (AI) may appear surreal—but it permeates our day-to-day lives. AI is used in voice recognition programs, such as Siri, or for our Facebook newsfeeds. However, on the business side, companies are not taking full advantage of AI. AI can greatly improve a company’s productivity and profitability. Although some people may be hesitant about AI, forward-thinking management teams should explore if AI can benefit their businesses.

The value of data 

Simply put, AI is a science with a goal to have machines carry out tasks that normally humans perform using their intelligence. Yves Proteau, co-President at APN and client at Larouche MC has already deploy AI in his business. He collects data to automate APN’s factory and uses AI to process data. As a result, the company was able to slash production planning times from 20 hours to 1 hour. Data is a true goldmine—but is entirely useless if you don’t set up methods and solutions to analyze and use it.

A new type of workforce 

Process automation is another advantage of AI. Thanks to AI, robots can carry out tasks that require few skills. What’s more: they can operate 24/7. Some people may be concerned about robots replacing jobs for humans; however, most employees no longer want to perform routine tasks that create no value. Mundane, repetitive tasks can now be executed with robots. Qualified employees can then be hired to manage the robots. 

Improved customer service

AI can also help you to improve your customer service, such as by using chatbots on a website. Naturally, when we have a problem, nothing is more frustrating that realizing we’re having a conversation with a machine. However, chatbots can be useful to answer simple and recurring questions.

Montréal: The heart of AI

Element AI, based in Montréal, has a vision to transform the city into a major center for artificial intelligence that companies can take advantage of. Element AI wants to attract businesses and researchers to Montréal to develop AI solutions. Companies could therefore rely on these innovations to address their operational challenges. 

According to specialists, the AI revolution is inevitable. Several companies may be reticent to integrate new AI technologies; however, it’s only a matter of time before AI becomes mainstream. Companies should embrace AI today—rather than react to a competitor’s move tomorrow. 


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